A G P   
LOCK & SECURITY, LLC

   "We Do It Right The First Time"

                                                         

     

Providing complete security solutions with integration of locks and security. 

 
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AGP Lock & Security, LLC FAQ Page

Video Systems FAQ’s

1.      What is the difference between a VCR and a DVR?

2.      BW Verses Color

3.      FPS or Frames Per Second. 

4.      Infrared or IR

5.      Pan, Tilt, and Zoom or PTZ

High Security Lock FAQ’s 

1.      Lock Grades

2.      Grade 3 locks

3.      Grade 2 locks

4.      Grade 1 locks

5.      High Security Key system

Alarm System FAQ’s

1.      Monitored Alarm System

2.      Non Monitored System

3.      Wired System

4.      Wireless System

5.      Hybrid Systems

6.      What about those $34.99 systems I see advertised?

7.      Central Stations

8.      Key Fobs

Complete Protection Systems FAQ’s 

1.      What is a Complete Protection System?

2.        Can I get a quote over the phone?

3.       You list Tier 1, Tier 2, and Tier 3 systems. Why can’t I request one of them to be installed?

4.        Can I implement a Complete Protection System in stages?

    

   

    

  

1.      What is the difference between a VCR and a DVR?

A VCR uses a tape to record the images. 

The quality of the image is poor especially if you use the same tape every time. 

A VCR connected to multiple cameras records all the cameras on the same channel. 

Viewing is reduced to 4 per screen or sequenced skipping, which allows for gaps in recorded images. 

The tapes typically have a 24 max record time before tape has to be changed or tape over occurs. 

VCR units are not assessable via Internet.

 A DVR utilizes a computer Hard Drive to record the images. 

A DVR is listed a 4, 9, 16, or 32 channel recorder. 

Each channel is capable of recording 1 camera.  Therefore a 4 channel DVR can handle up to 4 cameras. 

A DVR can also record an audio channel.  Depending on the model it has 1 audio channel or the same number as video channels. 

The Hard Drive on the DVR determines how long it can record before records over old information.  500 GB will usually give a 4 camera system 7 days of record time.

Images can be converted to a DVD for archiving or use in an investigation.

Images can be accessed via the Internet over a password protected link.

 

   

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2.      BW Verses Color

Black and white cameras provide a low resolution image that is difficult to see even in real time recording (30 FPS). 

BW cameras costs are not much lower than color cameras.

Color provides a high resolution image making it easier to ID individuals and other things such as License Plates.

Color cameras cost more than BW cameras.

   

    

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3.      FPS or Frames Per Second. 

30 FPS is real time video (smooth TV like images).

A DVR must be capable of 30 FPS times the number of channels to be real time.  I.E. 4 channel DVR 120 FPS = Real time, 9 channel DVR 270 FPS= Real time.

   

   

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4.      Infrared or IR

IR allows a color camera to record black and white images in total darkness.

IR range is limited.

IR typically gives a better image than a low lux (light) camera.

   

   

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5.      Pan, Tilt, and Zoom or PTZ

      PTZ allows cameras to be moved to different areas.

      PTZ adds greatly to cost of system.

      PTZ is usually utilized by security personnel tracking a suspect.

      PTZ can be used via Internet on some DVR.                      

   

   

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1.      Lock Grades

a.       Locks come in 3 Grades.

                                                                           i.      Grade 3 is your standard residential lock.

                                                                         ii.      Grade 2 is a heavy duty residential or light commercial lock.

                                                                        iii.      Grade 1 is heavy duty commercial lock.

  

  

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2.      Grade 3 locks

a.       Typically purchased from Big Box stores.   

                                                                           i.      Cost ranges from $5 to $25.

                                                                         ii.      10 or more out of 50 locks will have the same key

b.      Available in a wide range of finishes and styles.

                                                                           i.      Made from cheaper metals to keep cost down.

c.       Can be bypassed easily by

                                                                           i.      Bump keys

                                                                         ii.      Picking

                                                                        iii.      Forcible entry (i.e. foot to door or crowbar)

   

  

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3.      Grade 2 locks

a.       Typically purchased from Locksmiths

b.      Available in wide range of finishes and styles

                                                                           i.      Made from stronger metals

                                                                         ii.      Designed to hold up to heavier usage

c.       If not utilizing a high security key system can be bypassed fairly easily by

                                                                           i.      Bump keys

                                                                         ii.      Picking

                                                                        iii.      Forcible entry

d.      Combined with a high security key system

                                                                           i.      Resistant to bumping and picking

  

  

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4.      Grade 1 locks

a.       Usually available only through Locksmiths

b.      Available in a limited range of finishes and styles

                                                                           i.      Made from very strong alloys

                                                                         ii.      Designed for heavy duty commercial use

                                                                        iii.      ADA compliant hardware

c.       Must be combined with high security key system to provide maximum protection

  

  

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5.      High Security Key system

a.       Available only through Locksmiths

b.      Patent Protected Keys

                                                                           i.      Only registered Locksmiths can cut keys.

                                                                         ii.      Hardware stores do not have access to blanks

c.       Greater pick and bump resistance.

d.      Can be used in a Master Key system.

e.       Versatile selection on same key

                                                                           i.      Doors and Deadbolts

                                                                         ii.      Padlocks

                                                                        iii.      Cam locks (on desks and file cabinets)

                                                                       iv.      Sliding glass door locks

f.        Key Control

                                                                           i.      Only listed card holders can have keys made.

                                                                         ii.      Must present card and ID before keys can be cut.

    

   

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1.      Monitored Alarm System

a.       System relays information to a Central Station when an alarm signal is generated.

b.      Central Station contacts the appropriate authorities to respond.

c.       Information relays within 10 to 60 seconds of generated alarm signal.

d.      Central Station should be UL listed and have a high service rating.

    

  

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2.      Non Monitored System

a.       System only activates a siren located at premise.

b.      No signal is sent to authorities.

c.       Not recommended for most applications.

   

   

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3.      Wired System

a.       Typically more expensive to install because of labor involved in running wires in finished home.

b.      Power is provided by the alarm panel so no batteries to replace.

c.       Contact placement sometimes limited by ability to run wire to it.

  

  

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4.      Wireless System

a.       Wireless Contacts more expensive than wired contacts.

b.      Easier to install as no wires to run to contacts.

c.       Batteries need to be changed every 3 to 4 years.

d.      Greater flexibility in placement.

e.       System can be removed more easily if desired to move it.

   

   

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5.      Hybrid Systems

a.       Combines Wired and Wireless contacts on same system.

b.      Helps reduce installation and hardware costs.

    

    

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6.      What about those $34.99 systems I see advertised?

a.       Usually a very basic system

                                                                           i.      Covers 2 doors and 1 window

                                                                         ii.      Has a motion sensor included

b.      A foot in the door.

                                                                           i.      Special offer or Coupon offering free Key fob.

                                                                         ii.      Starts adding on additional contacts and sensors.

                                                                        iii.      Cost rapidly escalates from the advertised price.

                                                                       iv.      Usually sold by a salesman not a Security Professional.

                                                                         v.      Often high pressure tactics used.

c.       Overlooks other aspects of security like locks and video systems.

    

   

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7.      Central Stations

a.       Important component of alarm systems.

b.      AGP Lock & Security, LLC uses a UL listed and 5 Diamond Central Station

c.       UL listed means Underwriters Laboratory.

                                                                           i.      Certifies Central Station meets strict guidelines.

                                                                         ii.      Must be able to operate in extreme situations.

d.      5 Diamond Rating means Outstanding Service.

                                                                           i.      Highest Industry rating.

                                                                         ii.      Ongoing training and certifications

   

   

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8.      Key Fobs

a.       Attach to key ring for easy access to arm or disarm system.

b.      Can be programmed to operate outside lights or panic signals.

c.       Can be stolen and used to gain entry to home. 

    

    

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1.      What is a Complete Protection System?

a.       Locks, Alarm, Video, Fire, and ID protection in one package.

b.      Can be customized to fit your needs and budget. 

c.       Can encompass a business, a home, or both in proper situations.

d.      Many people install an alarm system, but leave a $5 lock on the door.

e.       Complete Protection Systems corrects those oversights.

   

   

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2.        Can I get a quote over the phone?

a.       No. Each Complete Protection System is customized to your needs. 

b.      A site survey must be done to properly protection your premise.

  

  

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3.       You list Tier 1, Tier 2, and Tier 3 systems.  Why can’t I request one of them to be installed?

a.       As mentioned each Complete Protection System is customized to your needs.

           i.      Your needs may be less or more than the suggested systems.

   

   

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4.        Can I implement a Complete Protection System in stages?

a.       Yes, however we strongly recommend implementing it all at once.. 

b.      No, you can not if you want the protection of a Complete Protection System.

  

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© AGP Lock & Security, LLC 2007